ABOUT

L2 IT Support
Engineer

I’m Muhammed Zanhal

As an L2 IT Support Engineer in Dubai, I ensure secure, stable, and high-availability IT environments for 100+ users. I manage critical backend systems, including Windows, Linux, Office 365, and Active Directory, driving operational reliability and continuity.

My expertise covers comprehensive infrastructure, where I implement security protocols across multi-vendor devices like Fortinet, Cisco Meraki, and Ubiquiti UniFi. I actively configure networking gear (routers/WiFi) and manage essential VoIP communication and physical security/surveillance systems.

I focus on proactive troubleshooting and enhancing system performance to empower teams. I am actively open to new roles and keen to connect with recruiters and organizations aiming to strengthen their IT operations. I am also open to freelance web development projects.

1+

year


Gained hands-on experience supporting IT operations.

100+

Users


Supported daily IT operations and resolved issues across all users.

80/ 40/ 20

Systems


Managed 80+ endpoints, 40+ IP phones, and 20+ printers efficiently.

99%

Uptime


Maintained reliable IT systems with minimal downtime.

Expertise

Core Systems, Security
and Support

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Skills

What I Use to Get
Things Done

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System Administration & Automation

Active Directory Office 365 Windows Linux Android iOS Server Group Policy
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Networking & Security

Cybersecurity Firewall Management Internet Security Network Security ESET Wi-Fi
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Troubleshooting & Support

Printer Configuration & Troubleshooting Hardware & Software Support Technical Support
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VoIP & Physical Security

IP telephone Voice over IP (VoIP) Surveillance Grandstream Call Routing IVR Systems
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Web Design & Development

HTML5 CSS3 Bootstrap JavaScript jQuery Responsive Web Design AJAX
Experience

Where I Made Things
Happen

Maintained and configured 80+ desktops, laptops, 20+ printers, Access points, routers, and switches; managed Office 365, Active Directory, user provisioning, policies, access control, license management, email configuration, and endpoint security for 100+ users.

Managed & Maintained Fortinet, Cisco Meraki, D-Link, Linksys, TP-Link, and Ubiquiti UniFi devices, including firewall rules, VPNs, intrusion prevention, and multi-site connectivity

Deployed Hikvision CCTV with DVR/NVR setups and biometric systems; managed user enrollment, log extraction, and HR/payroll integration.

Configured & managed 40+ Grandstream IP Phones with SIP trunking, call routing, PABX integration, and QoS optimization.

Administered backend systems using Java, implementing features, enhancing performance, and improving security.

Implemented daily & scheduled backups, restoration testing, and recovery plans to ensure business continuity.

Provided proactive troubleshooting, system diagnostics, continuous monitoring, and support for Vitro laser machines.

Handled complete user lifecycle including system preparation, account creation, IP phone setup, access card issuance, and biometric registration.

Designed and developed mobile-friendly, SEO-optimized websites for diverse business sectors.

Delivered tailored solutions by directly collaborating with clients, translating needs into scalable features.

Enhanced website speed, cross-browser compatibility, and implemented best-in-class security practices.

Created branded visual assets using Photoshop and Illustrator.

Performed regular maintenance, content updates, and rapid bug fixes to ensure high client satisfaction.

Engineered dynamic, responsive websites with Core PHP, Laravel, HTML, CSS, JavaScript, and jQuery.

Optimized site speed and reliability through code refactoring, resource minification, and browser caching.

Collaborated cross-functionally to gather requirements and deploy results-driven web solutions.

Proactively maintained existing client projects: feature releases, bug resolution, and routine security patching.

Maintained website to enhance the organization's online presence.

Ensured user experience quality and smooth back-end functionality.

Collaborated with team to deploy new features, improving engagement on the website.

Led end-to-end software development, handling frontend and backend using modern web technologies.

Designed robust server-side logic and SQL database structures for scalable applications.

Delivered tested, efficient, and maintainable code under tight project timelines.

Education

The Learning That Made Me Who I Am

Bachelor of Computer Applications

Pondicherry University

2022

+2 Computer Science

Kerala Board of Public Examinations

2019

AWS Online Conference Certification

Amazon Web Servers

2023

UI & UX Design

Avodha Edutech Pvt. Ltd

2023

Microsoft Office

Coursera

2023

Javascript

Great Learning

2023
Web Projects

Websites I’ve Designed and
Built Along the Way

Alduaa Al-ardh

Developed a corporate website using HTML, CSS, JavaScript, jQuery, Bootstrap, Illustrator, and Photoshop, presenting IT and contracting services with a modern UI.

Client Alduaa Al-ardh Contracting

Date March 2025

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Aralam Farm

Created the official website for Aralam Farming Corporation during my tenure at SRV Infotech, using HTML,CSS,JS, showcasing agriculture & tribal welfare initiatives.

Client Aralam Farming Corporation

Date December 2024

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Compare Insurance

Designed a streamlined web platform with HTML, CSS, JS, jQuery, Laravel, Illustrator, and Photoshop, simplifying insurance plan comparisons for a leading Qatar provider.

Client Compare Insurance Qatar

Date December 2024

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Gr8Guru

Engineered an educational consultancy platform during my tenure at SRV Infotech, using HTML,CSS,JS, facilitating dynamic content and career services.

Client Ibis Careers Private Limited

Date October 2024

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Roof Chemist

Built a responsive multi-service site for a construction and maintenance firm during my tenure at SRV Infotech, using HTML, CSS, JS, to highlight the company’s service expertise.

Client Roof Chemist Waterproofing

Date August 2024

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KL-Bro Biju Rithvik Family Website

Developed India’s top YouTuber portfolio during my tenure at SRV Infotech, using HTML, CSS, JS, Laravel, and YouTube API for dynamic content and live analytics.

Client KLBro Biju Rithvik

Date March 2024

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