As an L2 IT Support Engineer in Dubai, I ensure secure, stable, and high-availability IT environments for 100+ users. I manage critical backend systems, including Windows, Linux, Office 365, and Active Directory, driving operational reliability and continuity.
My expertise covers comprehensive infrastructure, where I implement security protocols across multi-vendor devices like Fortinet, Cisco Meraki, and Ubiquiti UniFi. I actively configure networking gear (routers/WiFi) and manage essential VoIP communication and physical security/surveillance systems.
I focus on proactive troubleshooting and enhancing system performance to empower teams. I am actively open to new roles and keen to connect with recruiters and organizations aiming to strengthen their IT operations. I am also open to freelance web development projects.
year
Gained hands-on experience supporting IT operations.
Users
Supported daily IT operations and resolved issues across all users.
Systems
Managed 80+ endpoints, 40+ IP phones, and 20+ printers efficiently.
Uptime
Maintained reliable IT systems with minimal downtime.
Maintained and configured 80+ desktops, laptops, 20+ printers, Access points, routers, and switches; managed Office 365, Active Directory, user provisioning, policies, access control, license management, email configuration, and endpoint security for 100+ users.
Managed & Maintained Fortinet, Cisco Meraki, D-Link, Linksys, TP-Link, and Ubiquiti UniFi devices, including firewall rules, VPNs, intrusion prevention, and multi-site connectivity
Deployed Hikvision CCTV with DVR/NVR setups and biometric systems; managed user enrollment, log extraction, and HR/payroll integration.
Configured & managed 40+ Grandstream IP Phones with SIP trunking, call routing, PABX integration, and QoS optimization.
Administered backend systems using Java, implementing features, enhancing performance, and improving security.
Implemented daily & scheduled backups, restoration testing, and recovery plans to ensure business continuity.
Provided proactive troubleshooting, system diagnostics, continuous monitoring, and support for Vitro laser machines.
Handled complete user lifecycle including system preparation, account creation, IP phone setup, access card issuance, and biometric registration.
Designed and developed mobile-friendly, SEO-optimized websites for diverse business sectors.
Delivered tailored solutions by directly collaborating with clients, translating needs into scalable features.
Enhanced website speed, cross-browser compatibility, and implemented best-in-class security practices.
Created branded visual assets using Photoshop and Illustrator.
Performed regular maintenance, content updates, and rapid bug fixes to ensure high client satisfaction.
Engineered dynamic, responsive websites with Core PHP, Laravel, HTML, CSS, JavaScript, and jQuery.
Optimized site speed and reliability through code refactoring, resource minification, and browser caching.
Collaborated cross-functionally to gather requirements and deploy results-driven web solutions.
Proactively maintained existing client projects: feature releases, bug resolution, and routine security patching.
Maintained website to enhance the organization's online presence.
Ensured user experience quality and smooth back-end functionality.
Collaborated with team to deploy new features, improving engagement on the website.
Led end-to-end software development, handling frontend and backend using modern web technologies.
Designed robust server-side logic and SQL database structures for scalable applications.
Delivered tested, efficient, and maintainable code under tight project timelines.
Pondicherry University
2022Kerala Board of Public Examinations
2019Amazon Web Servers
2023Avodha Edutech Pvt. Ltd
2023Coursera
2023Great Learning
2023
Developed a corporate website using HTML, CSS, JavaScript, jQuery, Bootstrap, Illustrator, and Photoshop, presenting IT and contracting services with a modern UI.
Date March 2025
Created the official website for Aralam Farming Corporation during my tenure at SRV Infotech, using HTML,CSS,JS, showcasing agriculture & tribal welfare initiatives.
Date December 2024
Designed a streamlined web platform with HTML, CSS, JS, jQuery, Laravel, Illustrator, and Photoshop, simplifying insurance plan comparisons for a leading Qatar provider.
Date December 2024
Engineered an educational consultancy platform during my tenure at SRV Infotech, using HTML,CSS,JS, facilitating dynamic content and career services.
Date October 2024
Built a responsive multi-service site for a construction and maintenance firm during my tenure at SRV Infotech, using HTML, CSS, JS, to highlight the company’s service expertise.
Date August 2024
Developed India’s top YouTuber portfolio during my tenure at SRV Infotech, using HTML, CSS, JS, Laravel, and YouTube API for dynamic content and live analytics.
Date March 2024